Shipping policy

Shipping Policy for TRUST MART STORE

Effective Date: [9/16/2026]

Thank you for shopping at TRUST MART STORE. We are committed to delivering your order accurately, in good condition, and within our promised timeframe. This policy outlines our shipping procedures for customers within Pakistan.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after payment verification.

  • Orders placed on Sunday or public holidays will be processed on the next business day.

  • You will receive a confirmation email or SMS once your order has been dispatched.

2. Shipping Timeline — 7-Day Delivery System

We offer a 7-day delivery system across Pakistan, covering all major cities and towns including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and Sialkot.



Location Type Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi) 3–5 business days
Other Cities and Towns 5–7 business days
Remote or Rural Areas Up to 7 business days

Note: Delivery time is calculated from the date of dispatch, not the date of order placement. The 7-day window may be extended in cases of natural calamities, strikes, or other circumstances beyond our control.

3. Shipping Charges

  • Free Shipping: We offer free shipping on all orders above PKR [Insert Amount].

  • Standard Shipping Fee: Orders below the free shipping threshold are charged a flat rate of PKR [Insert Amount].

  • Cash on Delivery (COD) orders may incur an additional handling fee of PKR [Insert Amount], if applicable.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email. You can use this number to monitor your shipment status in real time. If you do not receive tracking information within 48 hours of order confirmation, please contact our support team.

5. Delivery Attempts and Re-Attempts

  • Our courier partners will attempt delivery up to 2 times at the provided address.

  • If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the parcel, the order may be returned to us.

  • To request a re-attempt or update your delivery details, please contact us immediately via WhatsApp or email.

6. Undeliverable Areas

While we strive to deliver to all locations across Pakistan, some remote areas may have limited courier coverage. If your location is not serviceable, our team will contact you to arrange an alternative or issue a full refund.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please notify us within 48 hours of the expected delivery date. We will coordinate with the courier to resolve the issue and, where applicable, arrange a replacement or refund.

8. Contact Us

For any shipping-related questions or concerns:

  • WhatsApp: [03143895678]

  • Email: [roohstore786@gmail.com]

  • Business Hours: Monday–Saturday, 10:00 AM – 7:00 PM (PKT)